Contact Us

Standard Shipping 

Our standard shipping time within the US is 3-5 business days after your shipment is processed. Once an order is placed it ships out within 1-2 business days. We ship all of our orders out of our Bullard, Tx warehouse using FedEx/UPS/USPS. As soon as your order leaves our warehouse, you will receive a confirmation email with your tracking information.

Expedited shipments typically ship same day if ordered before Noon CST. Orders placed after Noon CST on Friday's or over the weekend will begin processing the following Monday.

Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.

For additional questions about our shipping policy, please view of FAQ page here.

International Shipping

For international orders, expect a shipping time of 10-15 business days.

Shipping fees, if applicable, will be calculated and displayed at checkout. Customer is responsible for any taxes and duties, if applicable, on international orders. Please note that delivery times may vary depending on your location and the time of year.

For additional questions about our shipping policy, please contact us at info@gatorwaders.com.

Lost packages
At Gator Waders, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at info@gatorwaders.com with your order number and any relevant details.

Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at info@gatorwaders.com within 2 hours of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

If you are interested in joining our Pro Staff Program at Gator Waders, we encourage you to engage with us on social media. Due to a high volume of applications, all Pro Staff positions are currently on a contact basis. You can increase your visibility by tagging Gator Waders in relevant social media posts and using our designated hashtag. Be sure to showcase our gear in action, whether you're in the mud holes, out in the field, or on the water. We appreciate your interest and look forward to possibly promoting our products together.

Thank you for inquiring about our warranty coverage at Gator Waders. We are committed to customer satisfaction and offer a warranty period based on individual products ranging from 90-days to 12-months from the original date of purchase. This warranty specifically covers any manufacturing workmanship defects in your Gator Waders gear. Please note, however, that despite our products being designed for durability, they are not indestructible. The warranty does not cover damages such as accidental snags, tears, or rips that can occur due to sharp objects or unexpected falls. Such events are beyond our control and therefore are not included in our warranty coverage.

For the warranty to be valid, it must apply to consumer use only, and it cannot be transferred from the original consumer purchaser. Proof of purchase is required when you submit a warranty claim. If you need to submit a claim, please submit a claim by completing the Warranty Claims form in the link below:

WARRANTY CLAIMS FORM.

If you have any further questions or concerns, please do not hesitate to contact our customer service team by calling our provided phone number during our normal business hours, which are from DayRange to TimeRange.

We appreciate your understanding and thank you for choosing Gator Waders.

If you have received an incorrect or defective item, please reach out to our customer service team with the details of your product and order. Attach pictures of the item you received, if possible, to help us resolve the issue faster. Our team will provide you with a return shipping label and an RMA number, which you need to include on the outside of the box when returning the item.

Once we receive the returned item at our warehouse, we will commence the process of shipping out the correct or replacement item to you. In certain cases, we may also offer a credit for the original shipping cost or free shipping on your replacement order, depending on the situation. Please contact our customer service if you require further assistance or have additional questions about the return and replacement process.

We always want to start by saying thank you to both you and your family for your service and your sacrifice. We are very pleased and honored to offer both a military and first responder discount to those who serve our communities. To get this discount, please email our customer service team at info@gatorwaders.com for more details.

If you have a coupon code and it does not appear to be working, please check your source to ensure that it has not expired. Please note that coupon codes will only apply to regular priced items and cannot be combined with any other discounts or promotions. 

Yes, we do! Come shop our store in Bullard, Texas.

Our hours are Monday through Friday from 8 am to 5 pm.

Our storefront address is 20970 FM 2493 Bullard, TX 75757.