Thank you for visiting the warranty and repair assistance page. We believe in providing our customers with the highest quality products, and we want our customers to be 100% satisfied with their purchase. We also believe in providing our customers with the tools and information they need to best assist them in the care and repair of their waders when the need arises. As we can all relate to, accidents can and will happen. At Gator Waders we want to assist the customer through these processes with as much ease and as little delay as we can to get you back out there doing what you love! You’re more than a customer, you’re a partner and we’re here with you every step of the way, so you can have CONFIDENCE IN EVERY STEP.
What is covered by warranty
Gator Waders warranty program covers any Manufacturer’s defect in the workmanship and materials of your Gator Waders gear. This warranty program applies to consumer use only and is null and void if the product is used in a manner for which it is not intended. The warranty program period for your Gator Waders gear is based on individual products ranging from 90-days to 12-months from the original date of purchase. This warranty program is for the original consumer purchaser only. It is not transferable. Proof of purchase must be provided with any replacement claim submitted. The warranty registration must be filled out within 30 days of purchase to activate this limited warranty. By definition, a Manufacturer’s defect is caused by some error that occurred during the assembly of the product and was not intended to be a part of the product.
Gator Waders products are designed and constructed for maximum comfort, mobility, and durability with the sole purpose of keeping you comfortable, dry, and protected. While Gator Waders products do excel in all of these aspects, they are not indestructible. Sharp rocks, stiff limbs, and unexpected falls can push ANY fabric or clothing type beyond its limits. We are sure that our customers can understand that as a company we are unable to cover unforeseen accidents or damage to your waders that are outside of the control of Gator Waders.
Repairs
That takes us right into the options that are available to our customers for addressing these concerns when something has occurred that is outside of the warranty program. When an unfortunate occurrence takes place, such as an accidental rip or snag, there are options for getting your waders repaired. We recommend you visit the folks at gearaid.com for the best information and products on repairing or patching your waders. They also have some great information on how to get the "stink" out of your waders, if needed. Please visit them at the links below for more information.
https://www.gearaid.com/products/aquaseal-repair-kit
https://www.gearaid.com/blogs/learn/cleaning-waders
Filing a Warranty Program Claim
Please be sure to read the guidelines before submitting your warranty program claim. Following the submission of a warranty program claim, extensive review and testing will be performed on the waders. If a manufacturer’s defect is found, your claim will be approved, and you will immediately be issued a replacement for the same product or a store credit for the full amount paid for the product. If the product is out of stock a store credit will be issued to the customer to apply towards any other gear or replacement upon restock of the originally purchased product. No refunds will be issued on warranty claims. Following multiple tests, if the product shows no sign of a manufacturer’s defect or malfunction the merchandise will be returned to the owner.
Disclaimers
For all merchandise submitted for review and testing, please ensure items are clean, dry, and free from debris. Legal regulations prevent us from accepting wet or dirty products. Should we receive items in such condition, we may be required to return them to you at your expense, in the same condition they were received.
If warranty products are brought to our store, please allow 24 to 48 hours to test and validate the warranty and get the new order for replacement items processed.
If you are ready to submit a claim, please fill out the form below and be sure to include detailed photos of the problem area, as well as the proof of purchase. As soon as the customer service team has had a chance to review your request, they will issue you a warranty claim number and provide you with return instructions and a return label to send back with your product.
